McDonald’s social media person cries for help: I am more than just the McRib
By Alexis Benveniste, CNN Business
An employee hands a customer order at the drive-thru of a McDonald's Corp. restaurant in Peru, Illinois, U.S., on Wednesday, March 27, 2019. McDonald's, in its largest acquisition in 20 years, is buying a decision-logic technology company to better personalize menus in its digital push. Photographer: Daniel Acker/Bloomberg via Getty Images
The McDonald’s social media manager ignited a conversation on Twitter Friday, gathering people who run brand social accounts to vent and talk about mental health.
Many companies have tried injecting more personality into their Twitter feeds to humanize their brands. Companies often interact with each other on Twitter. Many of them are competitive: Dunkin’ and Wendy’s got into a Twitter spat in mid-October.
But the McDonald’s Twitter conversation was actually heartwarming. Here’s how it all went down.
First, McDonald’s tweeted: it’s always “when is the McRib coming back” and never “how are you doing person who runs the McDonald’s account.”